FAQ

Orders

Q: How can I place an order?
A: Simply add your desired items to the cart and complete checkout by entering your shipping and payment details. You will receive an order confirmation email once your order is placed.

Q: Can I change or cancel my order after placing it?
A: If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible with your order number.

Shipping

Q: Which countries do you ship to?
A: We ship within the United States and to many international destinations, including the United Arab Emirates, Austria, Australia, and more.

Q: What are your shipping options and delivery times?
A:

  • United States: Economy (about 5–8 business days), Standard (about 3–4 business days).

  • International: Standard International (about 6–12 business days), plus express options where available.

Q: How much does shipping cost?
A: Shipping costs depend on your order weight, destination, and chosen shipping method. Exact rates are shown at checkout before you complete your purchase.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking link (if available for your chosen shipping method).

Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for eligible items that are unused, in original condition, and with all tags and packaging.

Q: Do you offer free returns?
A: Yes, return shipping is free for approved returns and there is no restocking fee.

Q: How do I start a return?
A: Contact us with your order number and the item(s) you wish to return. We will provide return instructions and a prepaid return label if your return is approved.

Q: When will I receive my refund?
A: Once we receive and inspect your return, approved refunds are issued to your original payment method. It typically takes 5–10 business days to appear on your statement.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options shown at checkout, which may include digital wallets depending on your region.

Q: Is my payment information secure?
A: Yes. Your payment is processed over an encrypted SSL connection and handled by secure, PCI‑compliant payment providers. Card details are not stored in full on our servers.

Products & Stock

Q: Are items always in stock?
A: All products shown as “in stock” are available to order. If an item is sold out, it will be marked as unavailable until it is restocked.

Q: Will sold‑out items be restocked?
A: Some popular items may be restocked. If available, you can sign up for notifications on the product page, or contact us to ask about a specific style.

Wholesale & Business

Q: Do you offer wholesale pricing?
A: Yes, we welcome wholesale inquiries from retailers and distributors. Please send your business details, location, and estimated order volume and our team will review your request.

Contact & Support

Q: How can I contact you?
A:

Q: When will I receive a reply?
A: We aim to respond to all messages within 24–48 business hours. Messages received on weekends or holidays are answered on the next business day.